Research
What AI actually says.
We publish what we measure, with the method and the limits, so you can judge it for yourself.
October 2026 · Helpdesk software
Which helpdesks does AI recommend, and whose pages does it trust?
44 buyer questions, 5 runs each, 220 Perplexity answers. Freshdesk is named most, Zendesk is recommended first more often, and niche questions have different winners.
Read the study Sample · What you get for freeSample snapshot: Freshdesk
The one-page snapshot every client starts with, filled in with Freshdesk's numbers from our helpdesk study.
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October 2026 · IT management software
ITSM and MSP tools in AI answers
44 ITSM and MSP buyer questions, 220 Perplexity answers. One MSP tool was named in over a third of answers but recommended first in only 1 of 70.
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