Sample snapshot
Freshdesk: what AI says today
This is a sample of the free snapshot, filled in with Freshdesk's numbers from our public helpdesk study. Freshdesk is not a client. Your snapshot uses 20 questions chosen for your product and competitors.
61%
of answers name Freshdesk
21%
recommend it first (Zendesk: 25%)
13%
cite Freshworks' own site (Help Scout: 21%)
Where you're named
Freshdesk is the most-named helpdesk, with the largest share of brand mentions (19%, against Zendesk's 14%). It was recommended first in all 5 runs of these questions:
- Best helpdesk software for a small business
- Best omnichannel support for email, chat and WhatsApp
- Best helpdesk for companies in India
- Best helpdesk for a remote support team
- Best Zendesk alternatives
Where you're missing
| Buyer question | Freshdesk named | Recommended first instead |
|---|---|---|
| Best customer service platform for an ecommerce store | 0 of 5 | Gorgias (5 of 5) |
| Best shared inbox tool for customer support | 0 of 5 | Help Scout (5 of 5) |
| Helpdesk with the best AI chatbot | 3 of 5 | Intercom (5 of 5) |
| Replacing a shared Gmail inbox | 2 of 5 | Help Scout (5 of 5) |
| Best support software for a SaaS startup | 5 of 5 | Plain (4 of 5) |
Which pages AI relies on
Answers cite listicles and other vendors' blogs far more than Freshdesk's own pages. The sites cited most, counted as answers out of 220:
| Site | Answers citing it |
|---|---|
| g2.com | 56 |
| getmacha.com | 40 |
| kayako.com | 31 |
On how-to questions, hubspot.com was cited in 20 of 50 answers, and freshworks.com in 9.
What to fix first
- Answer the niche questions directly. Publish pages for ecommerce support, shared inboxes and AI chatbots. Rivals win these because their pages match the question.
- Own the how-to questions. Practical guides on SLAs, routing and WhatsApp support, where HubSpot's blog is cited most today.
- Fix the third-party lists. Make sure G2 and the most-cited comparison articles describe Freshdesk accurately.
Get yours, free
Send your product name and the competitors you care about. You'll get this page for your brand by email.
Get a free snapshotOr email hello@recallant.com